HAVEN

PRACTICAL INFORMATION

TICKETS AND PRICES

Please see the ticket site for information about the different types of tickets.

Refunds and changing of tickets

For any questions about ticket refunds we refer to our general terms of sales:

Purchase of tickets is not subject to any right of return. Accordingly, you cannot have a refund of your money. If you are prevented from attending the event, HAVEN is unable to help you. Tickets are only refunded if the event is cancelled.

Can I give away my tickets?

You can give away a ticket, even though it has your name on it. This is a not a problem.

Black-market Sites

We strongly advise against using black market sites such as Viagogo, Stubhub and others, who deliberately sell overpriced tickets.

When you buy a ticket from someone who is unknown to you, the ticket can in theory be either a fake or copied, which means the bar-code won’t work at the entrance. In this case you will be denied access to the festival, and HAVEN will not be held responsible for this.

Therefore we cannot verify or be accountable for tickets, which have been purchased unofficially.


TIME AND PLACE

Where is HAVEN?

HAVEN is held at Refshaleøen, Refshalevej 151, 1432 Copenhagen K approximately 15 minutes from the center of Copenhagen.

Please note! It is not possible to park at HAVEN. We strongly advice you to go by bike or walk to the festival.

When is HAVEN 2017?

HAVEN takes place from Friday August 11th and 12th 2017.

Opening Hours

The doors will open both days around 12.30, and the music starts around 2pm local time.

Friday: 12.30pm

Saturday: 12.30

When can I get my wristband?

When the doors open on Friday at HAVEN 2017.


TRANSPORT AND PARKING

We highly recommend that you go by bike or walk to and from Refshaleøen.

By foot or by bike

Refshaleøen is approximately 15 minutes away from the center of Copenhagen.

If you go by bike you can go via Christiania or Holmen and be at the festival in 10 minutes from i.e. Christianshavns Torv. You can also choose to go from Kongens Nytorv via Nyhavn and cross the Inderhavnsbroen and continue through Holmen. This will also take around 10 minutes.

It will be possible to park your bike near the main entrance. Bicycle parking will be at your own risk.

Rent a bike

There are multiple options to rent a bike in Copenhagen - here are a selection of rental places:

http://copenhagenbikes.dk - 70 87 85 74

http://copenhagenbicycles.dk - 35 43 01 22

https://baisikeli.dk/content/2... - 26 700 229

http://rentabike.dk - 70707513

https://bycyklen.dk/da/ - 89 88 39 10

Can I park my car at HAVEN?

It will not be possible to park your car at HAVEN.

Busses:

There will be added additional busses for route 9A running between Chr. Havns Torv and Refshaleøen. These busses will be running until 4:00am, and thereafter the usual bus schedule will apply. 

Please note. Standard ticket fee applies. You can also use your Copenhagen Travel Card. 

Check out the schedule for bus 9A here: http://dinoffentligetransport.dk/KoereplanerPdf/9a-0009-090417.pdf

Plan your journey on www.rejseplanen.dk.

Harbour Busses:

It will be possible to use the habour busses to and from HAVEN festival. The habour busses going to HAVEN have the numbers 991 and 992. We note that there is a 2.5 km walk to HAVEN festival from the Harbour bus.

There will be added an additional habour bus both days between 5:45pm and 9:30am, and two additional habour busses both days between 9:30pm and 3:00am. The boats will sail constantly between Nyhavn and the festival.

Please note. Standard ticket fee applies. You can also use your Copenhagen Travel Card. 

Check out the usual departure times here: http://dinoffentligetransport.dk/KoereplanerPdf/991-0991-240617.pdf

Plan your journey here: https://www.rejseplanen.dk/webapp/index.html?language=en_EN


CHARITY AT HAVEN

At HAVEN we cooperate with four charity organisations, who you will be able to support and meet at this year's festival.

The four organisations are:

Hjernebarnet (www.hjernebarnet.dk)
DIGNITY (www.dignityinstitute.dk)
Diabetes Foreningen (www.diabetes.dk)
Dansk Flygtningehjælp (www.flygtning.dk)

At HAVEN 2017 you can i.e. donate your deposit for disposable bottles/cans/plastic cups, and the full amount will be donated to the four organisations. All donations will be shared equally between Hjernebarnet, DIGNITY, Diabetes Foreningen, and Dansk Flygtningehjælp. 


CHILDREN AND ADOLESCENTS

All children are welcome at HAVEN Festival. We do, however, recommend that our guests don’t bring children under the age of five. The festival is not designed for children, and there will be no supplies of baby foods etc. and only limited facilities available for changing. Because of this, we will let it be up to the individual parent to be the judge of, whether or not they find it suitable to bring their children to HAVEN Festival. 

If you do choose to bring your child to the festival, there is free acces for children under the age of ten 10 are accompanied by a paying adult, and we recommend that small children are carried in a baby carrier or carrying sling. It is, however, permitted to bring a pram or a push chair of normal size, but never in front of the stages, and the festival site is not suitable for prams or push chairs.

Children under 15 years of age must be accompanied by an adult. For security reasons, we do not recommend staying at the festival area with small children after 8 p.m.

ID and alcoholic beverages

Alcoholic beverages will only be sold to people who are 18 or older. A valid ID must be shown, if requested.

LOST ITEMS / LOST AND FOUND

All lost and found items from HAVEN 2016 have been collected and handed to the police. Please contact the Lost & Found department of Copenhagen Police for more information: +45 3874 8822 or kbh-hittegods@politi.dk

NEIGHBOURS

We are very sorry, if our neighbours are disturbed by the festival. It is important to understand that it is never our intention to cause inconvenience to anyone – on the contrary, it is our goal to make a town festival that creates joy and good experiences.

Since we are a fairly small newly started festival, we have no capacity to distribute compensation tickets to neighbours, as this would mean distributing a lot of tickets. We will of course keep within the framework of our authorization.

STORAGE

Storage units can be found at the festival. It will not be possible to store larger items such as suitcases or similar items.

PAYMENT AT HAVEN

This summer only credit cards will be accepted as payment at the festival.

It will only be possible to pay with credit and debit cards at HAVEN, which will provide better service and fewer cues in stalls and bars.

CREDIT CARDS

The following credit cards are accepted throughout the festival site:

  • Dankort
  • Visa
  • American Express
  • CUP
  • Eurocard
  • JCB International
  • Mastercard

NB! When buying food, drinks, and beverages at the festival ”Down The Drain” (not HAVEN) will appear on your bank statements.

VALUE CARDS

We do accept cash at the festival site, but only at the value card stalls. At the stalls you will receive at value card, on which you can deposit money. You can use the value cards as payment throughout the site. You can always visit the value card stalls and top up your value card.

MOBILEPAY

We do not accept Mobilepay or other mobile payment apps as payment on the site. However, in the value card stalls, you can buy and top up your value card using Mobilepay.

REFUND OF THE REMAINING BALANCE

You can at any time visit a value card stall and get a refund of the remaining balance.

Please note that you can only receive the balance on a credit card. It will not be possible to get the refund back in cash or via Mobilepay. If you do not have a credit card, please write an email to vaerdikort@havenkbh.dk. You must include the 10-digit card number + your bank information in order to receive the remaining balance via bank transfer.

DEPOSIT ON VALUE CARDS

When buying a value card, you must pay a deposit of 20 DKK. The deposit will be returned at the value card stall when you have your remaining balance paid out. If you decide to contact HAVEN at info@havenkbh.dk after the festival, the 20 DKK deposit will cover an administration fee of 20 DKK.

VALUE CARD STALLS – OPENING HOURS

The value card stalls will follow the opening hours of the festival site. When the festival closes on the last day, it will be possible to go to a value card stall outside the festival site and have the remaining balance refunded.

It will also be possible to find an open value card stall at HAVEN on Sunday August 13th and Monday August 14th between 12.00 and 18.00.

WHAT HAPPENS IF I LOOSE MY VALUE CARD?
When purchasing a value card, we encourage you to photograph the 10-digit number on the card. Should you lose the card, you must go to a value card stall. They will help you to deactivate the lost card and transfer the money to a new card.

CAN I USE DEBIT CARDS?

Debit cards can be used in the bars and food stalls. If you, as a debit cardholder, encounter a terminal that is offline, the card cannot be used. In this case, a terminal in the neighbouring stall will most likely be online, and able to complete the payment. The staff is instructed to handle situations like these.

In case all terminals are offline at the same time, please visit a value card stall, in which the staff can help you with this matter.

CAN I BECOME A VOLUNTEER AT HAVEN?

As a HAVEN volunteer you get the opportunity to make a contribution that makes a difference, you get to meet a lot of other amazing people and of course you will also have plenty of time to hear a lot of great music.

To read more about how to sign up as a volunteer, click here.

Note! You must be at least 18 years old to become a volunteer at HAVEN.

Please ensure you have read our Rules of Engagement.

To find answers to questions about being a volunteer at HAVEN, please read our FAQ.


DISABLED INFO

Disability companion

Disabled who can present a valid card from Danish Disability Organisations User Services are free to bring along a companion to HAVEN as long as the disabled has bought a regular ticket through https://havenkbh.dk/en/tickets

Please call Billetlugen at +45 70 263 267 for further assistance.

Wheelchair accessible toilets

There will be wheelchair accessible toilets on the festival site.

Wheelchair users

There will be platforms with limited space accesible for wheelchair users close to the stages. 


FOOD AND DRINKS

Allergies and special needs

If you are suffering from allergies or have other special needs that can be a challenge during the festival, it is allowed to bring some food and drinks to the festival area. But we can promise you, that there will be something for everyone, including those who have allergies.

For example there will be glutenfree beer, food and snacks, as well as vegetarian and vegan food (rawfood) as well as food options without lactose on the festival site.

If you cannot consume the food offered on the site for health reasons, there must be evidence of this in the form of a medical certificate to be displayed at the entrance.

If you have young children and need to bring baby food or similar, this is also allowed.

If you have any questions, please contact us at info@havenkbh.dk and describe your needs and we’ll find a solution!

Can I bring food and drinks?

It is not allowed to bring your own food and drink to the festival site.

Water Stations

You will find water stations at the festival site, where you can fill your water bottle with free tap water.

ACCOMMODATION

We do not offer accommodation nor camping at HAVEN, and we therefor refer to alternative accommodations. We recommend hotels.com, which offers a wide selection of hotels in Copenhagen.

PHONE CHARGING

Together with Volt we’re offering portable charging at the festival. At Volt you’ll get a small portable charger incl. cables which will charge your phone right from your pocket. When the charger is out of power, you simply swap it to a new fully charged. This way you won’t have to leave your phone behind or wait while your phone is charging. We recommend you to pre-book Volt in advance with discount. Pre-book here: http://getvolt.dk/haven


SECURITY

First Aid

Working alongside our skilled security staff, a well-trained and competent first aid corps is attending the whole event.


RULES

It is stricktly forbidden to:

Block exits or corridors directing people away from the festival. Push and jostle especially in front of the stage Crowd surf Stage dive Throw objects, beers or the like Violation will result in immediate expulsion. ANIMALS Animals are not permitted at the festival area 

Food & Drinks

It is not allowed to bring food and drinks into the festival site. There will be a varied selection of food and drinks in bars and food stalls, and water posts placed within the festival site. If you due to health issues can’t eat the food available at the festival site, a doctor’s note must be presented to the guards at the entrance. If you have small children and need to bring i.e. baby food this is allowed. If you have any questions, please do not hesitate to contact us at info@havenkbh.dk. 

Photo & Video

It is not allowed to bring tape recorders, camcorders or professional photo cameras. Audio and video recording is not permitted. Only small digital video cameras (pocket size) and cell phones are allowed on the site. SLR Cameras are not allowed. If you want to photograph for media purposes, you are welcome to apply for accreditation. We do not allow cameras to individuals because of restrictions from international artists, as it is disruptive to our audience with too many cameras during the concerts. It is not permitted to bring metal selfie sticks. 

Tents & Chairs

Setting up tents, tables, chairs and the likes is not permitted for safety reasons, neither is it allowed to find it at the festival site. If you are pregnant or have special needs we encourage you to take a blanket or sleeping mat with you. DRUGS It is not allowed to bring, sell, or use drugs at the festival. Trying to will result in immediate expulsion and police notification. If you see someone who is ill, depress, afraid or perhaps under the influence of drugs, don’t hesitate to contact a festival employeee who’ll do anything to help. WEAPONS Weapons are strictly forbidden and will result in immediate expulsion and police notification. 

Open Fire

Open fire as well as bringin a barbeque grill is prohibited at HAVEN.

Animals

Animals are not permitted at the festival area.

Drugs

It is not allowed to bring, sell, or use drugs at the festival. Trying to will result in immediate expulsion and police notification.

Umbrellas

For safety reasons it is not allowed to bring umbrellas.

Weapons

Weapons are strictly forbidden and will result in immediate expulsion and police notification.


SECURITY

The guards have the highest authority at the site. If something happens, or if someone is in need of urgent assistance, please contact the security staff as quickly as possible.